Privacy Policy

Information We Collect

We collect only what you choose to give us and a small amount of technical information that every website receives.

• Contact form details. Your name, phone number, email address, your role at the building, the building address, city, town or village, number of units, the service you need, your message and any photo or file you upload.
• Phone calls. The details you share when you call us, such as the building address and the condition of the fire escape.
• Technical information. Standard data your browser sends, such as IP address, browser type, device type, pages visited and the time of the visit. This is collected through server logs, caching tools and, where used, analytics.

How We Use Your Information

• To call you back, answer your questions and prepare a quote
• To schedule site visits, inspections, repairs and re-inspections
• To prepare reports, permit filings and records for your building
• To keep the website secure, working properly and easy to use
• To understand which pages are useful so we can improve them

We do not sell, rent or trade your personal information, and we do not use it for unrelated marketing.

When We Share Information

We share information only when it is needed to do the work you asked for or when the law requires it. That can include sharing building details with the local fire code official or building department as part of a report or permit, sharing details with the engineers and crew who work on your job, and sharing data with the service providers who host this website and deliver our email. These providers may use the information only to provide their service to us.

Cookies and Analytics

This website uses a small number of cookies and similar tools to keep pages fast and working. We may use Google Analytics or similar services to see how visitors use the site in a general way. These tools can set their own cookies. You can block or delete cookies in your browser settings, and the site will still work.

Photos and Files You Upload

Photos of a notice or a fire escape sent through the form are used only to understand your request and plan the work. Please do not upload anything that is not related to the building or the fire escape.

How Long We Keep Information

We keep request and job records for as long as we need them to serve your building, meet legal and insurance requirements and answer questions about past work. Inspection and repair records are often kept longer because they form part of a building’s fire escape history.

How We Protect Information

The website uses a secure HTTPS connection, and access to form submissions is limited to the people who handle your request. No method of sending or storing information online is completely secure, but we take reasonable steps to protect what you give us.

Your Choices

You can ask us to tell you what information we hold about you, to correct it or to delete it, unless we must keep it for legal or insurance reasons. You can also ask us to stop contacting you. To make a request, call (917) 355-8556 or send it through our contact page.

Children’s Privacy

This website is meant for building owners and property professionals. It is not directed to children under 13, and we do not knowingly collect information from them.

Links to Other Websites

Some pages link to official sources such as state and city websites. We are not responsible for the privacy practices of those websites, so please read their policies when you visit them.

Changes to This Policy

We may update this Privacy Policy from time to time. The current version is always posted on this page.

Contact Us About Privacy

Questions about this policy can be sent through our contact page or by calling (917) 355-8556, Monday to Friday, 8 AM to 6 PM.